We are happy to exchange a product as long as the product is returned in the original packaging with security seals intact. After we receive and inspect the product, we’ll send you the replacement the same day.
Many exchange issues can be resolved, even without sending the product back. We fully stand behind our customers. Please, contact us prior to exchanging at https://purblack.com/contacts-us/
Q. Isn’t there a way to get a replacement faster?
A. Yes. This is why we ask you to contact us first and let us know what happened. We try to resolve any exchange inquiry as soon as possible.
Q. Where is the security seal located?
A. The security seal is a holographic protection stip on the side of the jar.