Return & Refund Policy
30-Day Returns
Eligible unopened and unused items may be returned within 30 days of delivery for a refund. Customers are responsible for return shipping costs. Returned items must be in their original condition, unopened, unused, and in their original packaging. A valid receipt or proof of purchase is also required. For hygiene and safety reasons, opened, used, or damaged products are not eligible for return.
How to Initiate a Return
To start a return, please submit a request through our Contact Us page. Once we confirm that your order is eligible, we will provide instructions on where and how to return the package.
Returns sent without prior authorization may not be accepted.
We recommend using a trackable shipping service and keeping your return tracking information until the refund has been completed.
Refunds
Once we receive and inspect your return, we will notify you whether the return has been approved. If approved, the refund will be issued to the original payment method. Any applicable return shipping costs, return fees, or other non-refundable charges may be deducted from the refund amount.
Refunds are generally processed after the returned items have been received and inspected. Your bank or payment provider may require additional time to post the refund to your account. If only part of an order is eligible for return, the refund will apply only to the qualifying items.
Exchanges
We do not process direct exchanges. If you would like a different product, size, or variation, please return the eligible item in accordance with our Return Policy and place a new order for the replacement item.
Order Cancellations
Please contact us as soon as possible if you need to cancel an order. We process orders promptly, so cancellation requests cannot be guaranteed once an order has entered processing or shipped. If an order has already shipped, it may need to be returned in accordance with our Return & Refund Policy.
Order Issues
Please contact us as soon as possible if you experience an issue with your order. Delivery & product issues must be reported no later than 15 days from delivery in accordance to carrier claims policy.
Once an order has shipped, delivery issues such as loss, theft, misrouting, or non-delivery are subject to the carrier's claims process. Customs seizures, holds, or abandonment due to unpaid duties or import requirements are outside our control. We can assist with the claims process and provide available documentation when applicable.
Shipping Policy
Orders typically require 1–2 business days to process before shipment. We do not process or ship orders on weekends or U.S. holidays. Once your order has shipped, you will receive a shipping confirmation with tracking information.
You can use our chat box to track your order or check your registered email for the latest updates. Order notifications are sent to your registered email and include a tracking link. If you need additional assistance, please contact us through our Contact Us page.
Your order number can be found in your order confirmation email. You can also use our chatbot to check your order status by entering your order number and email address. The chatbot will provide the latest available tracking and delivery information.
Orders shipped within the USA qualify for free shipping.
For international orders, shipping rates are calculated based on the destination and package weight. To view the available shipping options and rates, add your items to the cart and proceed to checkout. Enter your shipping address to see the applicable rates.
Shipping charges do not include customs duties, taxes, or other import fees that may be required by your country.
No. Shipping charges do not include customs duties, taxes, or other import fees that may be required by your country.
Prepaid customs and import fees are not currently available.
If required customs charges are not paid, the carrier or customs authority may hold, return, abandon, or otherwise dispose of the shipment. We cannot issue refunds for packages abandoned due to unpaid customs charges.
Packages refused at delivery or returned because of unpaid duties, an incorrect address, or other customer-related delivery issues may also be subject to return shipping fees and may not qualify for a full refund.
Our free shipping service does not allow us to change the delivery address once your order has shipped. However, you can contact the carrier directly to ask whether an intercept or address adjustment is possible.
The carrier may be able to hold the package while awaiting further instructions. Please contact the carrier for availability and additional details.
Customers are responsible for providing a complete and accurate shipping address when placing an order.
A package may be returned to us if the carrier is unable to complete delivery, the shipping address is incorrect or incomplete, the shipment is refused, or other delivery requirements are not met.
If you would like us to reship the order, applicable carrier return fees and new shipping charges must be paid before the order can be reshipped. Return fees are carrier charges and may vary based on the package size, weight, and destination.
If you prefer a refund instead of reshipment, applicable return fees and other non-refundable charges may be deducted from the refund amount.
If your package appears to be lost or significantly delayed, please contact us so we can review the available tracking information and determine whether a carrier claim can be submitted.
Carrier investigations and claims are subject to the carrier's policies, requirements, and applicable deadlines.
Please contact us as soon as possible if your tracking information shows that the package was delivered but you cannot locate it.
For packages marked as delivered but not received, the issue must be reported no later than 15 days from the delivery date. Failure to report the order issue within the specified time will result in your order being denied a reshipment.
We may request additional information or documentation as part of the claim process.
Please contact us as soon as possible so we can assist you. All product concern issues must be reported within the 15 days from delivery. To help us review the issue, please provide the following:
- Receipt or invoice
- Photo of the packing slip included in the shipment
- Photos of the package and its contents
- Photo of the shipping label on the box
- Photos clearly showing the damaged or broken items if applicable. Providing multiple photos from different angles and sides is highly recommended.
- Any other relevant information
Submit all the information to info@purblack.com or use the Contact Page in our website.
You can also file a claim with the courier service if your order arrived damaged to recover the value of your order. We are happy to assist you in all courier claims as best as we can.
Please contact us as soon as possible through our Contact Us page if your package or an item from your order is missing. When contacting us, please provide your order number and the following information, depending on the issue:
All product concern issues must be reported within the 15 days from delivery. To help us review the issue, please provide the following:
If the package is missing or marked as delivered but not received:
- Receipt or invoice,
- Any relevant documentation or information that may assist with the investigation
- A police report, if requested by the carrier or insurance provider
If an item is missing from your package:
- Receipt or invoice
- Packing slip or documentation included with the package
- Detailed photos of the package or the items received
- Photo of the shipping label
Once we review the information, we will determine the appropriate resolution, which may include sending the missing item or assisting with a claim through the carrier. We will provide reasonable assistance throughout the claims process whenever possible.
International shipments may be subject to customs inspections, import duties, taxes, or other fees imposed by the destination country.
These charges are the responsibility of the customer. We cannot control customs processing times, delays, or decisions made by customs authorities.
Packages returned, abandoned, or refused because of unpaid customs charges or other customer-related issues may be subject to return shipping fees and may not qualify for a full refund.